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शुभ नवरात्रि & दीपावली: Festive offers now live Direct from the manufacturer, Ahmedabad Bulk & corporate gifting enquiries welcome शुभ नवरात्रि & दीपावली: Festive offers now live Direct from the manufacturer, Ahmedabad Bulk & corporate gifting enquiries welcome

Refund Policy

Refund Policy

At Devrshree Retail, we want you to have a smooth and reliable shopping experience. If an issue arises with your order, we will do our best to resolve it fairly and transparently.

When Is a Refund Available?

A refund may be provided in the following situations:

  • Replacement Unavailable: If your product is damaged, defective, or incorrect and we cannot provide a suitable replacement or exchange.
  • Order Cancellation: If you cancel your order before it has been dispatched and the cancellation is approved.
  • Failed Orders: If your payment has been deducted but your order was not successfully placed or confirmed.
  • Other Eligible Cases: Any additional circumstances covered by our Returns and Exchange Policy or applicable consumer protection laws.

Refund eligibility will be assessed based on the circumstances of the order.

Refund Processing Time

Once your refund is approved, we will initiate it within 5–7 working days.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Online Payments

For orders paid online, refunds will generally be issued to the original payment method, such as your credit card, debit card, UPI account, or bank account, subject to payment provider procedures.

Cash on Delivery (COD)

For eligible Cash on Delivery orders, refunds will be processed through [bank transfer or UPI — confirm the available method].

Our team may contact you to collect the necessary payment details to process your refund securely.

Refund Amount and Shipping Charges

Approved refunds will include the eligible amount paid for the returned or cancelled product.

Shipping charges: [Confirm whether original shipping charges are refundable.]

Where an error has occurred on our part, such as sending an incorrect product or supplying a product that arrives damaged or defective, applicable shipping charges will be handled fairly in accordance with our policy and applicable consumer protection laws.

Any approved refund will be communicated clearly to the customer.

How to Check Your Refund Status

For questions about your refund, contact us with your order number.

Devrshree Retail

Phone/WhatsApp: 88492 64972

Our team will help you check the status of your refund and provide any available updates.

Thank you for choosing Devrshree Retail. We appreciate your trust and look forward to serving you again!